Steam initiated an RMA. Steam Deck microSD cards use ext4 with casefolding - Steam Deck formats SD cards to the proper format. 1. Unit arrived at warehouse (Netherlands) on April 4th. New comments cannot be posted. Re image, shipment mode, editing power options in Desktop. • 10 mo. Steam Deck RMA defective Hi, So recently, I ended up on a trip to London and my right stick was just stuck drifting hard right. HAPTICS-Haptics on both the left and right side were noticeably stronger and more consistent than my Q2 DeckHello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. Seems like you either have to accept it or return it. FYI if this happens again rma it immediately, burn-in isn't possible with the steam deck screen so these weird colours point to a different issue Reply welshman1971. And just like its. • 2 yr. It should arrive sometimes this week. my Steam Deck stopped charging after connecting it to an USB Hub. I like many others I was one of the unlucky new Deck owners who experienced constant freezing/crashing when opening games after receiving the device. 4" HDR OLED screen, WIFI 6E, 512GB/1TB). You just got it, but stop being a wuss and open it or do you wanna RMA every time this happens with the FedEx or GLS Roulette. So. Valve already has my address, so there is no business for a support. My very first laptop, a Dell Inspiron 6000, was practically the Laptop of Theseus by the time its (extremely generous extended) warranty expired,. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. Steam initiated an RMA. Perhaps it's not refurbished 😅. ReplySteam deck rma time . TheBlack_Swordsman. how long have you waited to get your RMA? I am based in Germany. 07. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. Picture of biggest spot. For anyone who's curious how long these things might take, here's my complete timeline with the Deck so far: 11 April 2022: Got. 3. But overall the variance is very minimal. 1TB NVMe SSD. my Steam Deck stopped charging after connecting it to an USB Hub. Edit: To add distance perspective I'm in Poland A) the keyboard themes that come with the steamdeck are most likely already redeemed and you cannot redeem them a second time and. Looking at the Steam Deck product. My Deck came with a thin crack in the base of the left joystick. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. They just need to transfer the warranty to you if they registered it. There was also zero communication from Steam about this. Hello, I had to reach out to support because the haptic feedback on my Deck rattles. Time before freeze is totally random, running from a few minutes to a few hours. Steam Deck support i. I received my RMA label on Apr 29, shipping it the following Monday (May 2). (Left-to Top, Right-to Right/Top - see Picture ). Steam Deck RMA process in the UK. Tech Support. You should only include your PSU if you are returning your device for a charging issue. 1. Mine booted up instantly, no issues. ago. Thanks, I’ll try this and if it doesn’t work, factory reset time. 1. no, ive bought many things with 30 day return periods. Thanks all. 27/07-Steam deck crashed and refused to show anything other than a black screen. RIGHT TO CANCEL YOUR ORDER For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. Photo by Vjeran Pavic / The Verge. So i received my deck last week (the 64GB) Version and as you can imagine, 64GB is too small for any AAA title. Photo by Sean Hollister / The Verge. Sent it to Steam on Saturday the 21th. Did they send you a new one or fixed the unit that was sent in? nicho_de_terible • 256GB • 10 mo. It arrived under 2 weeks later. Choose Battery storage mode, and confirm. Apr 8 (AM): Steam Deck Posted. ago. So I had to contact Steam and set up an RMA. Unfortunately, they kept the 256 ssd. wait for your new deck. Apr 22, 2002. mcbwg Nov 20, 2022 @ 4:46pm. You should do the RMA I got my steam deck and out of the box my right bumper was not working and also found that on the screen looks like there are bubbles underneath the screen something to lookout for. Some days ago I asked again and now they don't even respond. Considering an RMA. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. Steam Deck RMA time question. RMA wait time for you? my Steam Deck stopped charging after connecting it to an USB Hub. I still have no update and waiting for a new unit to be shipped to me. Make sure the white LED is on. Useful resources: Servor's Enhanced FAQ | Servor's Enhanced FAQ Thread (with more answers in the comments!) | Our Wiki Guides Page. Steam Deck OLED announced (Better battery life, 7. Update 11/28 - Here’s the response from Valve… unbelievable. - Deck finally arrives. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. Please let us know if you're still having any issues after exploring this. I waited nearly two weeks to submit an RMA request for my Deck that couldn't stay on battery power for more than an hour because I saw how long the wait times were for people who had done the same. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. Last edited by invision2212 ; Oct 15, 2022 @ 3:53pm. Probably depends on your region and the amount of other RMAs though. shipped to valve rma center in netherlands 08. Using the D-Pad and A to select, navigate to "Setup Utility". They were difficult months indeed. komodo. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. ago. They sent me an rma shipping print on the 28th of november. In practice, this was but a week. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. There's a good chance they'll take care of it because that's an exceptional. technically thats a faulty screen, anything thats not 100% is faulty. - None of the buttons are sticking, the sticks aren't drifting and haptics are hapticking. I dropped off my package Tuesday, November 7th at 12pm. The last game I played was Titanfall 2 and I chose that because the reported campaign time was about 7hrs and mine was 20 hrs to completion. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. Let it FULLY charge from 0% all the way back up to full while it stays off; This should take approximately 5-8 hours. If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. They sent me back a brand new sealed device and they were very quick about it too. 160-plus hours into Elden Ring, I’m sure of one thing: the single most annoying thing about my Steam Deck is its whiny fan. Just as an update, steam have today shipped a replacement today (11/05/2022) So reported it on the 01/05/2022 Agreed to RMA on the 02/05/2022 I shipped on 03/05/2022 Steam received it on 06/05/2022 - DHL held item a few days as it needed customs clearance. I left a couple notes inside asking for it back rather than a substitution. You may have to briefly plug the charger in to get it to. 1280 x 800 HDR OLED display. You should be ok because I was sent a brand new Steam Deck with a new cable. Steam Deck 3. ago. 0. Be sure to communicate with the team via the support page. I contacted support, explained what happened and to their credit were very quick to issue an RMA. my Steam Deck stopped charging after connecting it to an USB Hub. My deck had to be RMA’d on arrival as it wouldn’t charge at all, it would work fine plugged in but wouldn’t charge up, discharge from use / over time (over a span of a few days). The Steam Deck should boot into the BIOS menu. Steam Deck Steam Gaming. my advice for anyone reading this. dude, forget about the deck for a few minutes and buy a lottery ticket. Hello, I had to reach out to support because the haptic feedback on my Deck rattles. But even for my 1 RMA, 1000 other people who reserved the same day as me got one that was fine. Valve was really quick and after 3h I had my DHL shipping label for return. 1 year warranty US, 2 years in most of the EU. If they do accept the RMA, they may ask you to ship it to a location where RMA is possible if it’s not available in your country, and you cover the. Only hard rebooting the deck or using the steam button to close the game would stop the issue. EU 512GB 18. Failure to follow these instructions may cause severe processing delays. Not sure where else to turn to for assistance, this seems to be a very cut-and-dry case for an RMA so I'm pretty stunned to be told the damage is not covered. ) Push and hold the motherboard from the bottom towards the power button. 07. I had an issue with 512GB Steam Deck where L3 button was not registering. 5/26 - FedEx picks up replacement. UK RMA Experience. Customers in these regions can reserve the Steam Deck here: steamdeck. I had a deck prior for only a few days (early august) and it got stolen (forgot to lock my car when I was quickly running into a store to grab something) so I had to file a police report (nothing), and decided to just reorder. com my Steam Deck stopped charging after connecting it to an USB Hub. Today I finally received my replacement Deck. Steam support contacted 29/07-Steam Support agreed RMA was best option after a bit of back and forth. Hold Volume+ and press the power button once to boot into BIOS. I sent my deck out on the 30th and they received it on the 2nd of December. RMA issues. Valve also confirmed that it has updated the Steam Deck product page. Navigate to Setup Utility. Print the shipping label and place on the exterior of the box. Insofern Sie es nicht ausdrücklich anders anfordern oder Ihre ursprüngliche Zahlungsmethode eine. Choose Battery storage mode, and confirm. There were a couple of layout regressions that were fixed for EULA dialogs and the quick access menu, the UI of the gyro calibration readings was fixed, and the device will no longer be randomly recognized as a. Tomorrow: expected delivery. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. Such as with monitors, it can differ slightly from others of the same model. The switch is cheap but it requires soldering skills. Yes, a technician can tell that's what happened. ago. Check to make sure you've included everything, including the RMA form. Nothing since. 52 minutes ago #8,057 Zulith said: Figures. redeyemaster 512GB • 1 yr. You'll get 2-3x that if you're playing simple games or watching movies. Valve first announced. 1 year warranty US, 2 years in most of the EU. Yes. So I received my new deck, and at first glance everything appeared fine. The initial response to my request for warranty / RMA claim was : try the community forums and see if other users can help you. You should see the Steam Deck power off, and the power LED will blink three times to. Got my Steam Deck back from a second RMA in December. 07. That doesn't seem like good design considering the screen is oled. 9,031. Go back into haptics settings and set them both back to 5 and then turn off the haptics completely using the toggle switch. unfortunately, the left bumper doesn’t click or register when pressed from the side, and a part of the left trackpad has weak response compared to the right trackpad. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. - Send out my Steam Deck on May 18th. I was playing a game on emudeck and all of a sudden a bunch of hotkey shortcuts triggered at the same time (fast forward, screen capture, etc) and the game became unreaponsive. EDITED: 04. Yes, it’s called EBay, for a fortune. I had to RMA AGAIN. I shut down the deck and carefully changed the SSD with the help of a YouTube video and may have forgotten to pull the battery plug while removing the. 6 nm APU. October 7th - Tracking showed packages arrived in Havant, Southampton, UK. . Every time you take apart that silver sticker, it gets worse. At the time I got the deck, I assumed it was a steam in the material and ignored it. I talked to steam support about 2 weeks ago on Sunday the 12th and was able to have them get me the info to send in my Steam Deck that same day. I still have no update and waiting for a new unit to be shipped to me. my Steam Deck stopped charging after connecting it to an USB Hub. 1 week turnaround time to repair fan in Steam Deck - pretty quick. It’s Valve’s answer to the emerging crop of handheld PCs like the GPD Win 3. Restart the Steam Deck again. . Total time was about 2 weeks. I still have no update and waiting for a new unit to be shipped to me. 4. Seems like in Europe the RMA turnaround was way faster. Just worried I might have to RMA after waiting all this time. you can later try to fix or help improve the. Has Your. My Deck has already been refused once by DHL (and returned to me), and according to the DHL guy at my town, he knows at least 4 other cases (pop ~90k). It felt "weird" immediately when I picked up the device for the first. My steam deck had a left stick issue. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". Video/photograph and record everything prior to sending in your deck for any RMA work. Let us know the results. You may have to briefly plug the charger in to get it to. Press Steam button. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. (You can leave the one holding the heat sink on in place!) 3. Our return center will verify the contents of your shipment once it is delivered in Prague and will process your return. Let me know if you still need help. Replacement in event repair not possible. Here’s a video I found:. Ive had to personally RMA the same Steam Deck twice for actual (non user fixable) faults (not cosmetic) before I was sent a replacement. All trademarks are property of their respective owners in the US and other countries. Seal the box well with packing tape and attach your shipping label to the box. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. my Steam Deck stopped charging after connecting it to an USB Hub. The button clicked every time, so I thought mechanically everything should be ok. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. they may let you pay for a repair though. ago. When the time comes, support will email you a new tracking number. Getting a little bit impatient at this point. Sent mine (from Sweden) last Wednesday, arrived at the warehouse this Thursday, support says 5-8 days before they confirm the replacement, then it's however many days before. Within the month of your use makikita mo naman na siguro if may factory defect yung unit. Valve might not actually fix your Deck and just send you a replacement instead. Steam Deck > General Discussions > Topic Details. Go down to Hardware section and select Model/Serial Numbers. 2 days ago · A new Steam Deck Client updater was released today that brings in a bunch of different bug fixes, as well as some gyro improvements. my advice for anyone reading this. How to check fan mfr without opening Steam Deck. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. Best. Steam Deck. sachitgul • 8 mo. You will receive instructions about how to conduct your return once the. "This Warranty is transferrable to natural persons who receive the Hardware as a gift from the Purchaser; transfer pursuant to this sentence shall not otherwise expand this Warranty. Thanks all. My Steam Deck which I've only had for a couple of months developed the fan rubbing noise that others have mentioned. ago. Soldering it is really easy. Some people can’t handle tech. Mar 31, 2020 149. I left a couple notes inside asking for it back rather than a substitution. Backstory: I love my deck. This is the number of hours on full-fat gaming. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. So I had to contact Steam and set up an RMA. October 12th - Product repair complete and ready to ship your items, tracking information provided. Thanks for using Steam, Zoe. 76561198296098152 Aug 28, 2022 @ 1:54pm. Calibrating will show the Steam Deck the proper range it should be using. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. We are unable to modify the RMA at this time as it has already been processed. No company ever asked me to provide full contact details to initiate an RMA process before. 05. ago. I still have no update and waiting for a new unit to be shipped to me. My 2nd dead pixel steam deck has arrived, I talked with them and given the new delays they provided (about 3 weeks total to get a new device, that very well could have a dead pixel like the 2 previous ones as far as I'm concerned); I asked to be able to send it back in the next 12 months for an exchange if I decide to, and they apparently accepted. For the internal option, you’ll need to purchase an NVMe M. As a 2-time RMA'er on the east coast, that's been my experience at least 🙃Got my 512gb Deck yesterday. - RMA process gets started on May 17th. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. A few have commented that it is illegal to add those stickers and void the warranty just because the user opened the device and no physical damage was done. I still have no update and waiting for a new unit to be shipped to me. . I see many people having trouble with Wifi randomly shutting off oot of the box. bring your phone with the email in case they need to scan the barcode from the email. When this stick drift happens that button completely stops working and when the stick drift stops the “Steam” button works again. - Contact Steam Support on May 16th. ) Open the Steam Deck rear casing. 30/03 -> Valve sent me a new Steam Deck. Sorry for the backstory. Unit arrived at warehouse (Netherlands) on April 4th. If you'd like to attach a file or screenshot to. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. 24/03 -> 8AM I sent the Steam Deck through DHL. Bought a deck from Ebay about 6 months ago, worked fine until it ran into SOC throttling issues. how long have you waited to get your RMA? I. Results for "RMA" < 1 2 3. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. SPARTAN VI said: Wife and I got our Decks today. Hey, I got my 256GB Deck today and after a bit of using I don't think that the left trackpad is working correctly. “I have checked in our system and it looks like a refund RMA was set up for your device instead of a repair RMA by accident. After waiting for almost a year, I finally received my 256GB model from Valve on the 13th. 5/25 - Got e-mail notification that a replacement is being prepared to ship from Steam support. We'll see. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. If you find an answer, please leave a comment on. My guess is I won't see a new Deck for at least 2 more weeks. I'm interested in hearing about the experience of others who have returned their Steam Deck through Valve's RMA process. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. ? I RMAed my Steam Deck because it had a dead pixel in a terrible location on the screen. my Steam Deck stopped charging after connecting it to an USB Hub. 21: I received broken steam deck and contacted steam support. 5/23 - FedEx delivered the RMA to Valve. Help is also available if you can't log in, need to reset your password, or recover a hijacked account. avoid buying used decks. Yeah, I wasn't sure if I'd get a new Deck or mine repaired, but it looks like I'm getting mine back which I'm not upset about. ago. This is my RMA timeline: 23/03 -> I noticed my Deck B button is faulty so I opened a support ticket asking for RMA. Steam Deck RMA time question. Press Steam button. I've been dealing with a stuck pixels and blue "slashes" that appears on the screen depending on the colors. I thought I would go over my findings after going through 3 RMAs: First Deck: Broken Power Button (mushy and would have to be pressed really hard down to register input) 2 Stuck pixels (bright green and bright blue pixels in. I had to RMA my Steam Deck because the left stick click was faulty. Immediately I noticed the left trigger was mushy. Steam Support will provide you with instructions. 3. Valve's support page recommends holding the power. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. - Deck finally arrives. how long have you waited to get your RMA? I. Illustrious_Slip_714. Be careful and take your time to make sure you don't accidentally copy the wrong way and wipe the deck by accident. how long have you waited to get your RMA? I. It’s the least of my problems considering everything else is working perfectly, I rather keep this minor issue rather than RMA and getting back something more troublesome Positive United Radio RMA. should i just RMA this or is there anything I can do to fix it easily without breaking warranty? Showing 1 - 12 of 12 comments. Print your RMA instruction sheet. Member. Hi Friends. Well, you no longer have to do it yourself as Valve have officially opened up some repair centers. As they didn't told me anything, I asked a week ago about it and they told me they would update the ticket when the warehouse had any news. The QC process is likely tuned to get more units out asap and fill orders asap right now and that's fine. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week. We don't have additional details to provide at this time. Have the RMA paperwork in the box as the first thing support would look at when opening it. For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on. Wi-Fi 6E. Last edited by invision2212 ; Oct 15, 2022 @ 3:53pm. Both left and right trackpad are not working. invision2212 Oct 15, 2022 @ 3:52pm. #4 < > 4. EDITED: 04. Then I got a tracking email August 13th for my replacement steam deck. Steam initiated an RMA. Also, I bought this Deck (256GB) second-hand. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. I've had to RMA my Steam Deck due to a non-functional L3 button. (Left-to Top, Right-to Right/Top - see Picture ). It basically made the console useless. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week after. . Premium anti-glare etched glass. Steam initiated an RMA. Even my Nintendo joycon drift RMA fix was done with a quick turnaround of a couple of days (not counting shipping). I still have no update and waiting for a new unit to be shipped to me. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. I truly think you'll be fine. I sent it as they told me to two weeks ago. my Replacement Deck has arrived. 7. ago. A solid white LED indicates the Deck is drawing power. ago. I contacted valve support, but I don't think I want to RMA my deck and wait two weeks for a new one to come back, only to have. Here open the "documents" folder. how to RMA? My Steam Deck has a broken GPU (artifacting all over the screen) and I want a replacement unit and I see all you guys talking about an RMA but how do I start this process? What I have done up until now is that I've sent a general Steam. Select Yes to confirm. The Steam Deck is a handheld, portable gaming console made by Valve. Everything on the deck works except the screen. Move over to right side and select line that says Steam Deck. Edit: And there’s the evidence that this sub is toxic AF. Replaced the screen. Update 11/28 - Here’s the response from Valve… unbelievable. It's great that the Steam Deck is so open and customisable, but as a premium piece of electronics I expect the OEM hardware to last more than a year without becoming defective and shouldn't be. Steam Deck with serial number xxxxxxxxxxxxx, placed. #1. • 2 yr. 5 weeks start to finish. Print the shipping label and place it on the exterior of the box. , an "airplane legal" 100Wh / 27,000mAh battery will last about 5 hours normally, and 10-15 if you're in lower power mode (s). subscribers . But feel free to make a post on Reddit after 3 days to the tune of “Valve stole my Steam Deck and is refusing to send me a new one” Reply. I was looking into the same. Great service! Since everything was closed, I took it in on Monday and got it shipped off. Typical. r/SteamDeck. Got my Steam Deck back from a second RMA in December. RMA status is they haven’t received it yet. (7 Feb) Wondered this morning what was happening, checked my Steam Purchase page and the status is "Refunded". RMA warehouse sent final shipping notice (for new unit) 3/25. #3 @R+5 May 27, 2022 @ 4:40pm i think your options are simple: you keep a defective device, or you exercise patience to follow rma. It arrived at their warehouse Thursday (May 5), and I received a shipment notification for my replacement on May 13. Same, just got my third RMA yesterday and it's still having issue. Yes you can, warranty is with device not accounts or users. Hold down the Volume+ button and press the power button. I still have no update and waiting for a new unit to be shipped to me. I still have no update and waiting for a new unit to be shipped to me. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - the warehouse receives it, processing usually takes 3-5 business days. Go down to Hardware section and select Model/Serial Numbers.